Your contract is with Country House Tuscany ("Cappannelle" and "Borgo Santa Maria in Valle", indicated as“we”, “us” and “our” in these Booking Conditions). References to “you” or “your” are references to the person making the booking and all members of the holiday. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
When you book the Property with us you should return our Booking Contract signed for approval to us together with your payment for the 30% Initial Deposit (in case of Refundable offer) or for the total rental amount (in case of Non-Refundable offer): failing to receive them the booking will not be confirmed. Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. The booking will be completed once the signed Booking Contract and the payment of Initial Deposit or total rental amount have been received and accepted by us. The contract between us will only be formed when we send you our written Booking Confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us. You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
At the time of the booking, for confirming the same, you are required to pay a 30% Initial Deposit (in case of Refundable offer) or the 100% (in case of Not Refundable offer) of the rental amount (final cleaning fees included).
You are required to send to us your payment for the 70% balance of the Rental (in case of Refundable offer) at least fourteen (14) days prior to the Arrival Date as set out in our written booking confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you. The Security Deposit, instead, if required, has to be paid in cash at the arrival ,as guarantee: we will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you always by cash at the check-out less any deductions in accordance with the conditions listed above.
Payment can be covered partially or totally by using a Voucher issued by us, on condition to respect the validity of the Voucher it-self. Vouchers are not cumulative and no refund is foreseen.
3. Cancellation Policy
If you need to cancel or amend your booking you must communicate it to us by email to the address shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you. The cancellation policy differs on the base of Refundable or Non-Refundable offers.
Refundable offer: The booking can be cancelled free of charge up to fourteen (14) days prior to the arrival date (check-in), with refund of any Initial Deposit paid. If cancellation is done less than fourteen (14) days prior to the arrival date, we reserve the right to retain both the Initial Deposit and the Balance of the rental (that you have to pay not later than 14 days prior to the arrival date), and refund the balance of any other money paid to us. In these circumstances we will refund the Balance of the rental (less any additional costs incurred) only if we will be able to secure an alternative booking for the Property.
Non-Refundable offer: In case of cancellation, modification or non-show no refund is foreseen
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
No any liability can be accepted for any other losses howsoever suffered or incurred by you.
5. Your accommodation
You can arrive at your accommodation in the afternoon, from 16:00 pm on the Arrival Date of your holiday and you must leave by 10:00 am on the Departure Date. Within two (2) days prior the Arrival Date, You have to communicate the person whose details are given on our booking confirmation the approximate time of arrival in order that someone could wait for You at the apartment. If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
6. Your obligations
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
You cannot allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you. You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs and/or cleaning.
7. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
8. Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total amount of the Rental. No liability is accepted in respect of damage to or loss of personal property.
9. Law
The contract between you and us is governed by the law of Italy and we both agree that any dispute, matter or other issue which arises between us, if not solved in a friendly manner, will be dealt with by the Court of Arezzo, Italy.
